Terms of service.

Updated July, 2021

Pricing:

Decorated Sugar cookies: $42/dozen (base price-may increase with flavor, size, difficulty of design and quantity of colors needed).

Minimum 1 dozen cookies per order.

I do not do quantity discounts-each cookie is handmade and decorated fresh for you.

Cookie Packaging:

Each of my sugar cookies come individually heat sealed to ensure maximum freshness. Labels on each cookie and/or box state the variety and known allergens. Orders are placed inside bakery boxes for easier transport.

Cupcakes:

$24/dozen - That is for one flavor cake, and one color frosting. (base price - will increase with flavors, additional colors, fillings, and difficulty of design). Most fillings are an additional .50 cents per cupcake. Price may vary. Decorations beyond frosting can be quoted on an individual basis.

Availability:

When inquiring about available dates, please keep in mind that my calendar can fill up quickly and availability is subject to change. Inquiring about a date does not reserve your spot on my calendar. Dates are only reserved when your retainer fee has been paid. Decorated sugar cookies need to be ordered no sooner than 2 weeks out from your event. Undecorated cookies (as with kits) need to be ordered no sooner than 1 week out from your event. Cakes need to be ordered no sooner than two weeks before pickup. Cupcakes need to be ordered no sooner than one week before pickup.

Quotes:

I am happy to give quotes on orders. Feel free to send me inspiration pictures or ideas. I do 𝗻𝗼𝘁 offer copyrighted images and/or characters. I also will not exactly replicate another baker’s work.

Placing an order:

After receiving your quote, it is your responsibility to confirm or pass within 24 hours. A 50% retainer fee (non-refundable, transferable dependent on my availability) is due within 48 hours of confirming your order. Failure to pay your retainer fee cancels your order. Feel free to reach out to me if you are having difficulty making the payment.

Final payment (remaining 50%) is due 1 week before your event. Failure to make your final payment on time will result in your order being canceled. Your retainer fee will 𝗻𝗼𝘁 be refunded and will 𝗻𝗼𝘁 be transferable to a different date.

Orders placed less than 2 weeks before event date will require 100% payment up front and may be subject to a 25% rush fee.

Payment options:

Payments may be made using cash or credit card (Square), Venmo, or PayPal. Typically, I will send an invoice through Square. If that doesn’t work, feel free to reach out to us.

Change an order:

Changes to cookie and cupcake designs, quantities, or dates may be requested. I will do my best to accommodate your request. All changes must be requested no later than 2 weeks before your event and may be subject to additional fees.

Cancel an order:

Canceled orders will be given credit for the amount paid, which will be good for 6 months following cancellation date. No refunds will be given for canceled orders. Orders canceled one week or closer to event will receive no credit.

If I must cancel an order due to emergency, a full refund will be issued.

Refunds:

All sales are final. If you are not satisfied with your order, all uneaten cookies must be returned within 24 hours to assess their condition and determine if a credit may be issued for a future order.

Pick up:

Orders may be picked up at my house in Grand Rapids, Mi. I will provide my address when scheduling pickup time. You may send someone in your place, but please let me know who to expect. Orders must be picked up at the agreed upon time. My schedule is busy and although I work from home, I do not have time to wait for you. Reach out if you are running late or need to change your pickup time. If your pickup time has passed by 30 minutes, I will reach out once. I will reach out a second time at the end of the day of pickup. I will reach out a third and final time 24 hours after your pickup time has passed. Failure to respond or reach out to me after 72 hours results in your order being forfeit. No refund or credit will be issued.

Order release and cookie care:

Once you have left with your order, the order is no longer my responsibility. Please clear a flat surface in your vehicle to set the box(es) on. Cookies are fragile and it is important to handle them with care.

Payment of your retainer indicates that you agree and comply with the above terms and conditions. A copy will be emailed to you as well.